We are a small brand and every customer matters to us. If something goes wrong we will always do the right thing — whether that's a replacement, a refund, or just answering your questions honestly. We're not happy until you are.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Find answers to frequently asked questions below
Where is my order?
Once your order ships you'll receive a tracking email. Delivery takes 6–10 business days to the US and UK. If it's been longer than 20 business days contact us at floraflows7@gmail.com and we'll investigate immediately.
I want to return my order
No problem. We have a 30-day money-back guarantee. Email us at floraflows7@gmail.com with your order number and we'll sort it out within 24 hours.
My item arrived damaged
Send us a photo of the damage and your order number to floraflows7@gmail.com and we'll send a free replacement right away. You don't need to return the original.
I haven't received my tracking number
Check your spam folder first. If it's not there email us at floraflows7@gmail.com and we'll resend it.
Can I change or cancel my order?
We process orders quickly so contact us within 12 hours of placing your order if you need to make changes. After that the order may already be packed and shipped.
📧 Email: floraflows7@gmail.com | Phone : +971545760906
⏰ Response time: Within 24 hours, Monday to Friday
For fastest response include your order number in your message.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
At FloraFlows we want every customer to have a great experience. If anything isn't right with your order we will fix it — guaranteed.
